Service Desk Administrator

Do you have 1-2 years of IT support experience? Do you have a professional qualification i.e. ITIL v4 Foundation Certificate, or equivalent? If so, this Service Desk Administrator role could be a great opportunity for you! 

Key Responsibilities:

• Providing on-site and remote account support to resolve technical problems.
• Managing and prioritising support tickets effectively. 
• Diagnosing and isolating problems. 
• Installing, troubleshooting, and maintaining hardware. 
• Designing user interfaces and working with customers to test applications. 
• Performing routine inspections. 
• Processing identity and access management requests. 

For this role, you will need a Level 3 IT and Computing grade, an awareness or exposure to multiple IT systems, and GCSE Maths and English. If you would like to find out more about the company or the responsibilities that you would take on, then contact us today!