Service Delivery Technician

Are you passionate about delivering excellent levels of customer service? Do you have a drive to learn new technologies and take on challenging tasks? If so, this IT role could be a perfect opportunity for you! You will be the first point of contact for clients and be responsible for providing great customer service, whilst getting the opportunity to learn and navigate a diverse range of systems.

Key Responsibilities:

• Supporting clients with day-to-day IT issues. 
• Recording information within the correct business tool set. 
• Answering telephone calls and responding to helpdesk emails/tickets. 
• Updating, creating, and following company standard operating procedures. 
• Assisting in identifying reoccurring issues to improve performance. 

For this role, you will need to be highly organised, be honest and trustworthy, and also have the ability to handle confidential information, this role is open to students starting wanting to start employment in IT. Want to find out more? Register with us today for a full job description!