Senior Service Desk Analyst
Are you a proactive, client-focused professional with a flair for leadership? A multi-jurisdictional provider of fund and trust services is looking for a Senior Service Desk Analyst to play a key role in ensuring technical excellence. In this position, you’ll act as the main escalation point for the service desk team, supporting user training and testing, and helping maintain high service standards in a fast-paced technology environment.
Key Responsibilities:
- Acting as the primary escalation contact for complex technical queries
- Collaborating with third-party technology partners to troubleshoot and implement solutions
- Providing mentorship, guidance, and training to junior team members
- Managing user accounts and access controls
- Contributing to IT projects and supporting wider technology initiatives
The ideal candidate will have strong troubleshooting and analytical capabilities, with several years’ experience in a similar IT support or service desk role, with demonstrated leadership experience. A relevant IT qualification is desirable, and a proactive, solution-driven mindset is essential. You’ll lead by example, demonstrating excellent communication skills, the ability to coach others, and a consistent focus on delivering outstanding service.
If this is what you're looking for, then get in touch with our team!