IT Service Desk Analyst

Are you naturally inquisitive, thrive under pressure, and have a can-do attitude to your work? A respected provider of specialist fund and trust services is seeking a Service Desk Analyst to enhance its IT support function.

In this role, you will:

• Providing frontline technical support, responding to user queries and issues
• Coordinating with internal IT teams and external IT partners to resolve complex problems
• Maintaining accurate records by logging and updating support tickets
• Conducting daily security checks across key systems
• Setting up and managing user accounts and access controls

Key Criteria:

• 2–3 years’ experience in a similar IT support role
• A keen interest in technology, particularly Cloud computing
• An A-Level or higher qualification in a relevant IT subject
• Strong verbal and written communication skills
• Excellent time management and a client-focused approach

If you're looking for an opportunity to grow in a supportive and innovative environment, please get in touch and submit your CV.