Team Manager Client Services Support

Do you have experience in client onboarding and strong management skills? An international bank is seeking a Team Manager to be responsible for the day-to-day operational management of their Client Services Support team.

Key responsibilities:

• Cooperating with stakeholders to streamline and improve processes and procedures 
• Ensuring service KPIS are met 
• Managing the performance and conduct of team members
• Ensuring staff have the necessary skills and capabilities for their roles 
• Working with the change team to develop new and improved procedures and processes 
• Driving process improvements 
• Providing expertise to the team 
• Establishing regular statistical reports and preparing presentations
• Providing support in the development of the front risk management team 

For this role, proven stakeholder management experience is required, along with excellent coaching skills. In addition, a strong understanding of key risks within private banking is required, along with working knowledge of FATCA and CRS. If this sounds like a great opportunity, get in touch with our friendly team to find out more!