Customer Service Representative

Do you have experience working in a busy highlight customer-focused service delivery role? Would you enjoy working collaboratively with a broking team, to contribute to the delivery of excellent customer service? If so, you could be perfect for this role of as a Customer Service Representative working with an Insurance company. 

Key responsibilities:

• Welcoming, assisting, and directing visitors in the office.
• Providing product and service information, and answering questions and queries. 
• Determining the quickest, most effective way to help clients.
• Managing broker diaries daily and chasing clients for updates.
• Operating the telecommunications and ticketing systems effectively.
• Providing copy policy documentation on request, creating and issuing proof of no claims bonus, and other ad hoc tasks. 

For this role, you will need a good level of general education, excellent customer care and interpersonal skills, can proactively prevent and/or manage conflict, and have solid written and verbal communication skills with a basic knowledge of office equipment and software. Send your CV through our website today, to register your interest in this role!