Customer Service Advisor

Are you looking for flexible hours and committed to delivering exceptional customer service? A growing local company is seeking a Customer Service Advisor to provide professional, efficient support to customers via phone and online, handling enquiries, resolving issues, and fulfilling requests.

Key responsibilities:

• Advising customers and actively promoting products. 
• Providing end-to-end support across phone and online platforms.
• Ensuring successful and satisfactory resolution of customer interactions.
• Recording, diagnosing, and troubleshooting customer issues to provide solutions.
• Accurately processing order requests.
• Performing routine administrative tasks, including customer data entry. 
• Promptly escalating issues to other teams when necessary.

The ideal candidate will have experience in a customer-facing role, with excellent telephone and listening skills. A strong interest in current and emerging technologies is essential, along with the ability to simplify complex issues for customers. Flexibility to work outside standard hours, including shifts to maintain customer-focused service.

If this opportunity interests you, contact us or register today!