Complaints Governance Specialist

Are you looking for a good work-life balance? Do you have excellent communication skills? A financial services company is seeking a Complaints Governance Specialist to join their team.

Key responsibilities:

• Ensuring effective operations of the complaints process
• Managing and prioritising the complaints caseload
• Working closely with colleagues to establish strategies for handling complaints
• Drafting timely and effective responses
• Handling data subject access requests
• Managing the fraud log 

Ideally, for this role, you need 5 years' of experience in the finance industry with good experience of Microsoft applications. The ability to handle disputes professionally, analytically, and impartially, is crucial, along with a desire to drive continuous improvement.

Interested? Get in touch with our team to find out more!