Complaints Governance Specialist

Are you looking for a good work-life balance? Do you have a good understanding of data protection? A financial services company is seeking a Complaints Governance Specialist to join their team.

Key responsibilities:

• Ensuring effective operations of the complaints process
• Managing and prioritising the complaints caseload
• Working closely with colleagues to establish strategies for handling complaints
• Drafting timely and effective responses
• Handling data subject access requests
• Managing the fraud log 

Ideally, for this role, you will need excellent communication skills, 5 years' of experience in the finance industry, with good experience of Microsoft applications, someone with Paralegal experience would be ideal. The ability to handle disputes professionally, analytically, and impartially, is crucial, along with a desire to drive continuous improvement.

Interested? Get in touch with our team to find out more!