Head of Operations, Technology & Change

Can you inspire teams, lead transformational change, and drive operational and technology excellence? A new and exciting opportunity has arisen for an accomplished Head of Operations, Technology & Change to join a progressive banking organisation. This influential leadership role offers the chance to shape strategy, deliver impactful change, and play a key role in driving business growth and innovation from either Guernsey or London.

The Key Role:

• Leading operations, technology, and change across the organisation.
• Driving transformation, innovation, and continuous improvement programmes.
• Enhancing operational performance, resilience, and customer service.
• Overseeing technology infrastructure, key systems, and strategic supplier partnerships.
• Strengthening governance, risk management, and regulatory compliance.
• Motivating, developing, and inspiring high-performing teams.

Key Requirements:

• Proven senior leadership experience within financial services (preferably within banking).
• Strong expertise across operations, technology, payments, onboarding, and KYC/CDD.
• Track record of delivering large-scale change programmes, system upgrades, and process improvements.
• Experience managing operational risk, resilience, outsourcing, and service delivery.
• Exceptional communication, stakeholder management, and people leadership skills.
• Relevant professional qualification desirable.

If you're a strategic, ambitious leader who thrives on delivering change, building exceptional teams, and making a genuine impact, this is a fantastic opportunity to take on a highly visible role with significant influence, challenge, and long-term career potential!