Senior Administrator

Are you confident managing multiple priorities while delivering an outstanding client experience? A forward-thinking organisation specialising in delivering tailored financial and pension solutions is seeking a Senior Administrator to support the onboarding and ongoing management of occupational pension schemes. This is a varied, client-facing role focused on driving smooth implementations, strengthening processes, and maintaining high standards of service delivery.

As a Senior Administrator, you will play a key role in ensuring new schemes are set up efficiently and accurately, while building strong relationships across clients and internal teams.

Key responsibilities:

• Managing the end-to-end onboarding of new pension schemes, ensuring a smooth and engaging client journey
• Setting up and maintaining accurate client data across systems
• Acting as a key contact for clients, members, and third parties, resolving queries effectively
• Collaborating with internal teams to deliver consistent, high-quality solutions
• Supporting client training and engagement activities
• Identifying improvements and contributing to more efficient processes

Key requirements:

• Minimum of 3 years’ experience in pensions or financial services
• Strong organisational skills and attention to detail
• Excellent communication and stakeholder management abilities
• Proficiency in Microsoft Office, particularly Excel and Word
• A proactive, team-focused approach with a commitment to delivering excellent service

This is a great opportunity to join a growing, collaborative team, focused on enhancing client experience, improving processes, and delivering high-quality outcomes. Contact our team for more information!