Service Desk Analyst

Are you an innovative thinker with 3-5 years of experience in an IT support role? If so, our client, a global online company, is looking for someone to join their IT department and provide support to its users.

Key responsibilities:

• Ensuring IT equipment and assets are accurately tracked, well-maintained, and readily accessible.
• Resolving IT support tickets via phone, email, and in-person, escalating complex issues as required.
• Maintaining the IT knowledge base, ensuring compliance with IT security standards and best practices.
• Documenting issues, resolutions, and best practices.
• Monitoring IT stock and supplies.

Key criteria:

• Education: Diploma/Degree in IT, Computer Science, or related fields, along with certifications such as Microsoft and Azure.
• 3-5 years of experience in an IT support role.
• Experience with reporting trend analysis. 
• Strong problem-solving, communication, and customer service skills.

Is this the role for you? Send in your CV today!