Client Services Officer

Can you use your initiative, and work under pressure to tight deadlines? Our client is seeking a Client Services Officer to join their Client Support team to provide an excellent customer service to their clients.

Key responsibilities:

• Participating in relevant meetings
• Reviewing adherence to policy and procedures and raising any issues
• Posting service fees
• Dealing with queries promptly
• Contributing to staff training programmes

Key criteria:

• High attention to detail
• A willing and flexible attitude
• Excellent communication skills, including being comfortable using video technology
• Experience in maintaining good client relationships, and delivering a good service
• Strong organisational and administrative skills

Preferably, you will have 3-5 years' Trust or Pension experience and customer service skills. You will need to hold a professional qualification, such as STEP, and be able to be responsible, engage well with clients, and deliver a positive outcome for various cases. If this sounds interesting, and you want to find out more, then get in touch with one of our team!