IT Service Desk Analyst

Are you a tech-savvy problem solver with a keen eye for detail? A respected legal firm is seeking an IT Service Desk Analyst to join their dynamic IT department. In this role, you’ll play a vital part in ensuring the seamless operation of IT services across all offices by delivering first-class support and upholding established IT standards and procedures.

Key Responsibilities:

• Managing high-quality hardware and software support and training.
• Handling and resolving support tickets.
• Acting as the first point of contact for all IT-related queries, providing clear guidance and outstanding customer service.
• Setting up and supporting on-site presentations and remote meetings, including video and phone conferencing.

The ideal Candidate:

• At least 2 years’ experience in an IT support or service desk role.
• Proficiency in Microsoft Office, Windows 11, and iOS operating systems.
• Strong interpersonal, communication, and collaboration skills.
• A proactive mindset and willingness to pursue professional development and certifications.

Ready to take the next step in your IT career? Register with us today to learn more about this opportunity!