Manager CRM

Are you passionate about turning data into customer loyalty? A local commercial firm is seeking a CRM Manager (in Guernsey, Jersey, or IOM) to boost retention, drive product adoption, and create personalised journeys that deliver long-term value. If you thrive on insight and results, this is your chance to make a real impact.

Key Responsibilities:

• Leading retention strategies and strengthening customer relationships.
• Delivering renewal, upsell, and cross-selling campaigns.
• Using analytics to uncover growth opportunities and craft tailored propositions.
• Optimising CRM strategies with automation and personalisation.
• Collaborating across teams to deliver a unified, insight-led approach.
• Providing clear reporting and recommendations to senior leadership.

The ideal candidate:

• Proven experience in CRM or retention marketing.
• Strong analytical and commercial skills.
• Expertise in CRM tools, automation, and segmentation.
• Collaborative mindset with excellent influencing skills.

If you want to shape how we build deeper, more valuable customer relationships. Apply today!